Make the Most
of Your Appointment

When You Make Your Appointment:

Insurance Cards: Have your updated insurance card readily available. Make sure all insurance is updated 48 hours prior to your appointment to avoid any cancellations.

Phone Number: Make sure to give our office your current phone number to ensure all appointment calls and reminders are sent to the correct person.
Confirm: The location, provider name and appointment time with your patient navigator.

Medical Records: Have all previous pertinent medical records sent to our office by mail or fax: 214-750-9983 prior to you’re appointment. Please mail all CDs of images pertaining to the reason for your visit.

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What to Bring to Your Appointment:

Take control of your health by being an active participant in your healthcare alongside your physicians.

  • Arrive Early: Prepare to arrive a little early for your scheduled appointment to provide time to fill out any necessary paperwork and so you can gather your thoughts before you meet with the doctor.
  • Insurance Card Readily Available: Have your updated insurance card (including primary and secondary, if applicable) and your driver’s license or identification card with you.
  • Referring Physician Info: Bring the name, phone number and address of your primary care physician &/or referring physician so they can receive a copy of the medical report following your visit. 
  • Outside Records: Bring a record of medical test results, lab results, CDs of images and reports related to the condition.
  • Current Medications: Have a list of all medications and dosages, including supplements, you are taking, as some medications can interact poorly with others.
  • Family Medical History: Since some conditions may have a genetic component, find out your family medical history of family members, including grandparents, parents, aunts and uncles, siblings and cousins.
  • Previous Symptoms: Keeping a log or journal of your symptoms to refer to is a helpful tool in tracking your condition’s progression and to better determine what treatments or medications are working.
  • Daily Living: Be specific in describing your symptoms and how they affect your daily living activities, including estimated periods of time when the symptoms became apparent or worsening. Select the top three symptoms or problems that are most severe to discuss during your appointment.
  • Medical History: Be prepared to answer: What other medical conditions do you have? Have you had an adverse reaction to any medications? How and when did symptoms of your condition come on? How have your symptoms changed since that time? What activities does your condition make difficult to do? What makes your symptoms worse? What makes your symptoms better?
  • New Medication or Therapy Info: If you have recently started a new medication or therapy regimen, be prepared to discuss any side effects or results of the treatment. Have a list of three or four key questions you would like to discuss with your neurologist so you don’t leave the appointment with additional worries.
  • Accountability Partner: If you think you will have difficulty remembering or understanding your doctor’s instructions, bring along a loved one or friend to your appointment to take notes and help ask questions.
  • Understanding Your Condition: Many neurological conditions require lifestyle changes. Many neurological medications are started or changed gradually according to instructions provided during your appointment. Let your neurologist know if you are unclear on the instructions and the information you are given.


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Diagnostic Imaging (X-Rays, MR Images, CT Images, etc.)

Our providers rely on your previous medical history and testing, as well as your current symptoms to get a clear picture of your health. Providing our office with the proper documentation and medical images will help save time and additional testing.

Collecting Images: If you need to obtain your medical images, call the hospital or imaging facility and ask for the radiology medical records. They will need to know your name, your date of birth, the date that the images were taken. They may also ask for your medical record number. Ask for your images to be pulled and placed on a CD so that you can pick them up, and ask to have a copy of the report included. You may be asked to sign a release form when you pick up your images. 

While it may seem bothersome to collect all of this information, it will help our physicians see a clearer representation of your health without causing more unnecessary testing or costs.

You do not need to get this information if you were seen at Texas Health Presbyterian of Dallas hospital, as we have access to their imaging for our patients.

While our office appreciates medical records brought to us ahead of time, you may bring the images to our office at the time of your visit if time does not allow prior to appointment. If you would like to mail the images to our office, we suggest getting 2 copies from your previous provider, in case of accidental misplacement by the post office. 

Mail: 8390 LBJ Freeway Suite 1000, Dallas, TX 75243

Fax Reports: 214-750-9983

At Your Appointment

It is often difficult to hear, understand, and remember everything the doctor tells you, especially when you are nervous, anxious, or not feeling well. Please bring a caregiver, friend, spouse or other relative with you to your appointment to ensure all information is received well.

Some other great ideas to make sure you leave with confidence after your appointment:

  • Bring a notepad to jot down questions or concerns as well as information to follow up with your provider about.
  • Be prepared to leave any and all medical records and CDs with your provider.
  • Ask for an appointment card for any testing or follow up appointments to ensure you remember them.
  • Ask your providers medical assistant for any patient education materials on testing or diagnosis’ that you do not understand well. This will help to answer common questions and concerns without requiring follow up phone calls or appointments.

Contact Us

We’re here to answer any questions in order to make your appointment easier.

NCD Testing Center Appointments

If you have an appointment with our testing center, additional or different information may be required for your appointment.

Medical Records

If you need to request any medical records from our office, please do so by submitting a portal message to your physician’s medical assistant or by calling our office at 214-750-9977.